Operational Systems That Scale

I Hired More People and the Business Got Harder to Run

You grew the team from 8 to 14. Maybe 15 to 23. Revenue went up. By most measures, things are working. Except the business feels harder to run than it did when you were smaller. More people in th...

My Business Is Growing But Feels Harder to Run

Your revenue is up. You should feel good about that. But every week the business feels more chaotic, not less. More decisions landing on your desk. More fires. More meetings that feel like reruns...

Your Team Doesn't Know Who Owns What. Neither Do You.

Ask your leadership team who owns customer retention. You'll get a different answer from every person in the room. Maybe the sales leader, because they closed the client. Maybe the account manage...